1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email. That email has a link to your "order status" page that lets you view the current status of your order, cancel it, or reorder items.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website. You can log in to your customer account using the email you used to place the order.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the contact us page.
How do I cancel my order?
You can cancel your order from the "order status" page anytime before the order is shipped. Your order confirmation email will have a link to the "order status" page.
If you are having issues canceling your order, please reach out to support through the contact us page.
Where do you ship?
We currently ship internationally.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card. There may be other payment methods available based on your location.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD.
3. Shipping
Where do you ship?
We currently ship in the United-States, and internationally.
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order. There will be a link in that email to view an "order status" page that lets you view the current status of an order, cancel it, or reorder items.
4. Returns
Do you accept returns?
We do accept returns. You can initiate a return after your order has shipped by logging in to your customer account using the email you used to place the order. Once you are logged in, you can select the order that contains the item(s) you would like to return and click the "request return" button. You will be sent to a page where you must enter the reason for the return before you can click another "request return" button to initiate the return. A return request will be sent to us for approval.
Once the return is approved, we will email you a return shipping label. Please pack the items you purchased in their original packaging (or an appropriate box with protection for the items inside), attach the return shipping label, and give it to the return shipping carrier to return it to us.
Where can I check the status of my return?
You can check the status of your return by logging in to your customer account using the email you used to place the order and clicking the order that you initiated the return for.
Can I exchange an item?
We exchange items on a case by case basis.
To ask for an exchange, please reach out to us through our contact us page and mention that you would like your item to be exchanged with another item.
Are returns free?
Returns within the US are free.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Purchase Orders
Do you accept Purchase Orders (PO's)?
We accept Purchase Orders from schools in the USA.
What terms do you have for Purchase Orders (PO's)?
Any orders placed using "Purchase Order" payment method must have payment received by Birb Robotics within 30 days. Orders not completed within 30 days will be canceled. Orders using Purchase Orders are manually reviewed before being released for shipping.
Orders placed using "Purchase Order" as the payment method are not guaranteed to remain in stock until a signed and approved Purchase Order is sent to sales@birbrobotics.com and receipt of the PO has been confirmed.
During sales or special offers, the fully signed and approved PO must be emailed to Birb Robotics while the sale or special offer is still active in order to be accepted. POs sent for orders containing special offers after the offer has ended will be edited to reflect standard pricing or declined.
Purchase Order Instructions
1. Choose an email address that will be used for all purchase orders in the future. Always use the same email address when creating orders, as that will be used for your account
2. If you are a tax exempt organization, send a copy of your tax-exempt certificate to sales@birbrobotics.com along with the name of your organization and the email address you are using for your purchases.
3. Add the items you would like to purchase to your cart
4. Proceed to check out and select "Purchase Order" as your payment method. This creates a "pending" order in our system. Please check out using the email address for your account.
5. Email the signed and approved PO form to sales@birbrobotics.com, referencing your online order number in the body of the email or on the PO itself. Please make sure the subject line includes the PO number.
6. We will typically confirm receipt of the PO and send the order to fulfillment within 1-2 business days. If you haven't received any follow up in 3 business days, feel free to follow up with sales@birbrobotics.com
7. Invoices will be sent to the email address used to create the order. If invoices need to be sent to a different email, please let us know when emailing the PO.
Open Purchase Order Instructions
We do accept "open" or "blanket" PO's. If you would like to order using an open PO, please follow this process:
1. Choose an email address that will be used for all purchase orders in the future. Always use the same email address when creating orders, as that will be used for your account
2. If you are a tax exempt organization, send a copy of your tax-exempt certificate to sales@birbrobotics.com along with the name of your organization and the email address you are using for your purchases.
3. Add the items you would like to purchase to your cart
4. Proceed to check out and select "Purchase Order" as your payment method. This creates a "pending" order in our system. Please check out using the email address for your account.
5. Email sales@birbrobotics.com, referencing your online order number in the body of the email or on the PO itself, along with the open PO number that the order falls under. Please make sure the subject line includes the open PO number.
6. Other questions
Do your products have a warranty?
We guarantee any of the products sold through our online store are free of defects. We will accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store
- The return or exchange request is made within 90 days of product delivery
If you have a return or exchange request resulting from a defective item please reach out to our support for more information on how to proceed. You can reach out through our contact us page or by emailing customercare@birbrobotics.com
How do I delete my account?
You can reach out through our contact us page and we can delete your account.
Do you have physical stores?
We currently don't have any physical stores.